FAQs
Do the prints and original paintings include framing?
The prints and original paintings are unframed.
I like this painting but I want it in a different size?
If there is an existing painting of mine that you like, but you would prefer it in a different size/or if the original is unavailable, I am able to paint a new piece similar to that scene or color tone. For more information please visit Commissions & Custom Paintings.
What currency are your prices shown in?
By default, the website will adjust currency based on the internet's location, if you go to the navigation bar on the left side or scroll down to the bottom of any page on this website, you can find the option to change to various currencies. At checkout, the price will also be shown with the selected currency indicated.
Do you do commissions?
I have a few slots available for commissions every month. I currently only accept commissions for painting cityscapes and nightscapes in watercolor. I do not accept requests for portraits, still life, animals, or paintings in styles that differ largely from my body of work.
If there is an existing painting of mine that you like, but you would prefer it in a different size/or if the original is unavailable, I am able to paint a new piece similar to that scene or color tone.
For more information please visit Commissions & Custom Paintings.
Do you have online classes?
Rainbow has an online class here. It is a step by step walkthrough of a watercolor cityscape painting.
Do you teach private classes?
Please contact us.
Where can I learn more about your classes and workshops?
New classes are updated here on this website. Rainbow also announces her workshops on Instagram and Facebook. If you would like to be notified of Rainbow’s new classes and workshops, you can subscribe to the email list here.
Where do you ship from?
We ship from Hong Kong.
Do you ship internationally
Yes. We ship internationally. Please click “checkout” after adding the products into cart, to see the different shipping options and their cost.
Will I receive tracking details with my order?
Yes. All orders will receive a tracking number and a link to track after the parcel has been posted.
How much does shipping cost?
Free shipping on all original art. Please click “checkout” after adding the products into cart, to see the different shipping options and their cost.
How long will it take for you to process and ship my order?
We will generally have your order ready for shipping within 5-6 business days. The exception is for HD art prints, which will require 7 business days as they are custom made to order. You will receive an email with the tracking number when the order has been processed and shipped.
How long will it take to receive my parcel?
Local orders may take around 2-3 business days for delivery after it is posted. International orders may take 2-4 weeks depending on the country. All orders will receive a tracking number.
Do I have to pay import taxes?
Import taxes & duties are not covered in the purchase price of your order. Some countries require payment of import taxes & duties to release the goods into your country. Please check your country’s import taxes & duties prior to placing your order, as we cannot be held responsible for any additional costs incurred.
What are your return policies
All sales are final. Please make sure to read the product descriptions carefully. If you have any questions please contact us. We will not assume the cost of reshipping an item that has been sent back as "Return To Sender".